HR Operations

Broadly we can describe HR operations as all the activities and services from recruitment to exit provided by an HR professionals, HR team, and department to meet business goals.

In simple deliver daily HR services to management, employee, and stakeholders. Identify and resolve operational issues and support business process. All HR team members are part of HR operations.

Supporting cross function team in day to day function, and ensure employees and other stakeholders are provided best in class customer service.

Major HR operations activities are:  

Recruitment

Appointment

On-boarding

Employee engagement

Employee relationship management

Training

HRIS

Compensation and benefits

Statutory compliance

HR helpdesk

Employee Services etc

Skills required being effective HR service provider:

Excellent communication skills (verbal and written)

Strong understanding of compliance matters and payroll

Solid interpersonal skills;

Ability to establish priorities and work effectively in a team-based environment

General Designation for HR operations professionals are Executive, Sr. Executive, Manager, Sr. HR Operations manager

Some designation targeting specific areas of HR operations are HR operations – Payroll, Operations – Employee life cycle, HR Operations –Service delivery, HR operations – Global mobility. 

HR services diverge from organisation to organisations, nature of business and strength. HR function plays a key role in overall business process transformations.