What is the design thinking?
Design thinking is a design methodology that provides
possible solutions to complex problems. It is a creative methodology. It is a
cognitive, strategic and practical process which design possible solution. It
is used to identify problem and develop provide solutions.
What the design
thinking process?
Design thinking is a creative problem solving method. Understandings
issues from the customer point of view and provide effective solutions to the
problem.
Design process is consists of five steps:
1. Empathize: Gaining understanding of the problem from the user
perspective though various ways like observing, going through similar
experience, understand their experience and motivations and living the life of
stakeholders.
2. Define: put all gathered information together to analyse and
identify and framing problem.
3. Ideate: based on the data try to solve problem from
different point of view. Generate new ideas to solve the problem. Solution
focused thinking.
4. Prototype: implementing prototype solutions to the
stakeholders, investigated, re-examined and gathers feedback and redesigning
and addressing the pain points. at the end of this process design team will
have clear idea of problem and solutions.
5. Test: implement the solutions and work on any issues
coming up to correct and repeat the process.
How Design
thinking can help HR professionals?
Design thinking is focuses on problem that are complex
in nature which are associated with people.. Design thinking can be used in every
stages of HR process right from attract, engage and retain. It gives customer focused
approach to HR professionals to handle employee related issues.
Hiring process: Understand candidate’s interest, needs,
onboarding experience and create better candidate experience.
Engagement process: provide effective role, develop necessary
skills through learning and development activities, and provide better employee
experience.
Retaining top talents:
identify top talents, recognise and reward with extraordinary benefits to
retain key employees.
- Implementing change or change management initiatives.
- Employee engagement or increase employee experience initiatives.
- Integrate technology or organisation digitalisation process.
- Reinvent or reorganisation organisation functional areas or divisions.
- Bring new changes to enhance innovation.
Yes HR professionals can use design thinking by keeping
in mind employees needs, current experience, expectations etc. Based on this HR
professionals can design thinking in all HR initiative.
Sources:https://en.wikipedia.org/wiki/Design_thinkinghttps://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process
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