Emotional Intelligence-a crucial skill

Quality of being sensitive & understand self and others emotions and ability to manage self emotions and impulse.

In short - ability to understand our self and others emotions and manage its impulses.

Daniel Goleman international psychologist authored emotional Intelligence in 1995 since then Emotional Intelligence or Emotional Quotient becomes more popular word. His argument is workplace success is not only dependent on Intelligent Quotient and emotional intelligence is more of leadership ability. 

1. Self-awareness – the ability to know one's emotions, strengths, weaknesses, drives values and goals and recognizes their impact on others while using gut feelings to guide decisions.
2. Self-regulation – involves controlling or redirecting one's disruptive emotions and impulses and adapting to changing circumstances.
3. Social skill – managing relationships to move people in the desired direction.
4. Empathy – considering other people's feelings especially when making decisions.
5. Motivation – being driven to achieve for the sake of achievement.

Emotional intelligence at workplace:

The emotional intelligence enables people to come together with diversified backgrounds and perspective to work productively together. In organisational setting the emotional intelligence can turn difference into an organisations asset rather than a liability.

HR professionals play very important role in developing emotional intelligence in employee of the organisation. HR can implement behaviour needed to support global mindset among all members or diversified workplace.

1. Empathy
2. Cooperation
3. Willing to learn
4. Accept differences 

How to improve emotional intelligence; 

1. Understanding own emotions – learn to understand self and others emotions at different settings. If not able to understand seek others help.
2. Accept emotions - Feelings might be good or bad accept it.
3. Find out reasons – finding why emotions are like this or why I am or he/she is feeling? Finding origin of emotion will help to find solutions.
4. Handling emotions – find your own way to handle your emotions. Seek help from your trusted partners, meditating and many more find your own methodology.
5. Handling emotions of others – if able to handle your own emotions there are high chance that you can understand emotions and offer support. 

The emotional intelligence is a crucial skill and also takes genuine efforts to learn it. Being emotional intelligent means knowing and understanding self, effective decision making will help us to deal with interpersonal relationship.  

Sources: https://en.wikipedia.org/wiki/Emotional_intelligence